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Google Drive

1. Introduction

This guide provides information for staff using Google Drive, an online space in which you can store, share and collaborate on Google Docs.

Important: On 12 May 2018, Google is ending support for the Google Drive desktop app (not the web version). This means that you will no longer be able to use the desktop app, but can still access and use Google Drive in your web browser.

2. Changes to Google Drive - 12 May 2018

I use the desktop app, what do I need to do?

If you currently use the Google Drive desktop app, we recommend checking that your data is synced with the web version of Google Drive before 12 May 2018. You can then continue to use Google Drive via the web app.

How do I check that my desktop app data is synced with the web version of Google Drive?

a. Click the Google Drive icon on your taskbar or system tray.

Google Drive icon

b. Click the three dots at the top right of the pop-up box, then click Preferences...


c. On the Sync options tab, select Sync everything in My Drive. Please note, this may take a few minutes to complete.

Sync all

d. Click Apply.


e. To view progress, click the Google Drive icon on your taskbar or system tray. Leave your PC running until you see the message Sync complete.

Sync complete

3. Use Drive in a web browser

Please note, unlike the desktop app, Google Drive web browser functionality is not changing on 12 May 2018.

a. Log in to G Suite (you can use our Get Started guide if you are not sure how). 

b. Click the grid icon at the top right, then select Drive from the app list. Please note, you may not see all of the apps displayed in this screenshot.
Google Drive icon
c. In the menu on the left click My Drive to access your files and folders.

4. Use Google Drive

For a quick visual introduction view a Google Drive Cheat Sheet.
For support, visit the Google Help Centre.

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