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Turnitin troubleshooting


1. Introduction

This guide contains advice for staff experiencing issues using Turnitin. The Learning Systems team update this page based on current known issues, including suggested workarounds.


2. Known issues and suggested workarounds

Plus Icon I've added a QuickMark / bubble comment to a student submission in Turnitin Feedback Studio, why can't I open the QuickMark / bubble comment?

When you have added a QuickMark / bubble comment to a student's submission in Turnitin Feedback Studio, you can:

  • Click on the QuickMark / bubble comment to open it
  • Click and drag the QuickMark / bubble comment to move it

However, if your mouse moves as you click on a QuickMark / bubble comment to open it, Feedback Studio may prepare to move the QuickMark / bubble comment instead of opening it. 

Turnitin's advice if you experience this issue is:

a. Make sure your hand is still when clicking the mouse to open a QuickMark / bubble comment.

b. Try double-clicking on the QuickMark / bubble comment instead of a single click.

c. Finally, if you are still having trouble, switch to a different browser.




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