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MyBeckett troubleshooting


1. Introduction

This guide contains advice for staff experiencing issues using MyBeckett. The Digital Learning Service update this page based on current known issues, including suggested workarounds.

One of the first things to check is that you are using Google Chrome, check out our Essential Browsers, Software and Internet Connections guide.


2. Known issues and suggested workarounds

Plus Icon Releasing marks to students

If you are looking for information about managing student marks and feedback in MyBeckett, there is relevant information in the following guides:

Please be aware that Grade Centre contains a Total column, which adds up marks for any other columns set to Include this Column in Grade Centre Calculations (even if the other columns are hidden from students). 

By default, the information in the Total column is hidden from students via Provisional Grades.

Plus Icon MyBeckett - Content issues

If you are having trouble adding content to My Beckett, for example:  A file is not opening, uploading or showing error messages etc. use a different internet browser, (known issues with Internet Explorer), we recommend using Google Chrome.

Communication tools: Sending Announcements / Emails will not show the module link within the email. A workaround to enable the students to easily click a hyperlink to be taken to the module content area from the email of the announcement, you will need to place the hyperlink in the message. To do this right click on the menu item, copy the link, and manually hyperlink some text in the announcement.

Plus Icon Adding Videos in MyBeckett

The general advice has been that it is best to add a link to an existing video in, for example, a content area in MyBeckett as this will not take up space within the MyBeckett module and playback for students is seamless.

Upload any videos quickly and easily into your staff YouTube account, log in with your staff email and network password, upload and choose unlisted and then copy the URL.

You can add a link to a YouTube video directly to your content page by choosing Build Content Item, and paste into the text area, or choose the Plus Icon and search YouTube, either way the video will display within MyBeckett and students can watch it without leaving your Module.

Another reason to favour the above method is that MyBeckett isn't happy with importing many video formats, different file types for iOS/MAC users, video recording equipment and devices all use different storage types and require software to playback. Incompatible software are: Quick Time, (*.mov), AVI (*.avi) and also Windows Media WMV (*.wmv) movies. They can be downloaded from MyBeckett page but won't play within the page, students will experience issues and the only solution is for the video to be converted into a University approved platform (YouTube and Panopto).

Your staff YouTube channel is an approved method and the other alternative recommended solution is uploading to Panopto, please visit our guidance and any queries for Panopto is via IT Service Desk.

The exception to this is MP4 (*.mp4) files that do play within the page and can be downloaded as well, not all videos are required to be downloadable so take this into account before simply uploading onto your module.

Guides for solutions:

Sharing videos with your students

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Page last updated: 20/04/2021

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