To view this video please enable JavaScript, and consider upgrading to a web browser that supports HTML5 video

Turnitin troubleshooting


Introduction

This guide contains advice for staff experiencing issues using Turnitin. The Digital Learning Service update this page based on current known issues, including suggested workarounds.


Known issues and suggested workarounds

Plus Icon I've added a QuickMark / bubble comment to a student submission in Turnitin Feedback Studio, why can't I open the QuickMark / bubble comment?

When you have added a QuickMark / bubble comment to a student's submission in Turnitin Feedback Studio, you can:

  • Click on the QuickMark / bubble comment to open it

  • Click and drag the QuickMark / bubble comment to move it

However, if your mouse moves as you click on a QuickMark / bubble comment to open it, Feedback Studio may prepare to move the QuickMark / bubble comment instead of opening it.

  1. Make sure your hand is still when clicking the mouse to open a QuickMark / bubble comment.

  2. Try double-clicking on the QuickMark / bubble comment instead of a single click.

  3. Finally, if you are still having trouble, switch to a different browser

Multiple Markers

1. Instructors do not have visibility that another instructor has attached a rubric to an assignment before a submission is made to that assignment.

2. If another instructor attaches a rubric through the rubric dropdown in modify assignment it will overwrite the existing one. Even if that rubric has been used to mark assignments - and crucially, no warning message displays as it does through the Feedback Studio interface.


Contact Digital Learning Arrow Right Icon

Your feedback

Plus Icon Tell us what you think of this site

This feedback form is for web page URLs that begin with 'teachlearn' e.g. https://teachlearn.leedsbeckett.ac.uk

Page last updated: 11/11/2020

Back to Top Button